Carpet Cleaners SW9 Terms and Conditions of Service
These Terms and Conditions set out the basis on which Carpet Cleaners SW9 provides professional carpet, upholstery and related cleaning services to residential and commercial clients. By booking or allowing our cleaners to attend your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or organisation requesting the services of Carpet Cleaners SW9.
Company means Carpet Cleaners SW9, the provider of cleaning services.
Premises means the property or location where the services are to be provided.
Services means any carpet, rug, upholstery, mattress, curtain or other soft furnishing cleaning, stain treatment, odour treatment, or related work carried out by the Company.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company will provide the Services as described at the time of booking and confirmed in the booking confirmation. The scope may include, but is not limited to, carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and deodorising, subject to the specific service requested by the Client.
The Company reserves the right to refuse or discontinue any Service where conditions at the Premises may pose a risk to health, safety, the environment, or the integrity of Company equipment, or where access is not reasonably available.
3. Booking Process
Bookings may be made by the Client through the Company’s accepted communication channels. The Client must provide accurate information regarding the Premises, areas to be cleaned, type of flooring or furnishings, parking access and any special requirements.
A booking is not confirmed until the Company has acknowledged the request and, where required, received any applicable deposit. The Company reserves the right to decline a booking at its discretion.
The Client is responsible for ensuring that an authorised person is present at the Premises at the agreed time to provide access, discuss requirements and sign any necessary documentation. If no one is present to grant access, the appointment may be treated as a late cancellation.
4. Access, Parking and Preparation
The Client must ensure safe and suitable access to the Premises for the Company’s operatives and equipment. This includes providing door entry details where necessary and ensuring that driveways, hallways and stairways are clear.
Where parking restrictions apply, the Client is responsible for arranging suitable parking or permits. Any parking fees or fines incurred as a direct result of inadequate or incorrect parking information provided by the Client may be charged to the Client.
The Client should remove small items, fragile objects, valuables and personal belongings from the areas to be cleaned prior to the arrival of the cleaners. While the Company will exercise reasonable care, the Company accepts no liability for damage to items left in the cleaning area that should reasonably have been removed.
5. Condition of Carpets and Furnishings
The Client must inform the Company of any known issues with the carpets, rugs or furnishings, including previous damage, colour instability, shrinkage risk, loose seams, or previous cleaning treatments.
The Company will carry out a visual inspection and may conduct spot tests before commencing work. However, some issues may only become apparent during or after cleaning. The Company does not accept responsibility for pre-existing damage or latent defects that manifest during the cleaning process.
Certain stains, odours, wear, fading or discolouration may be permanent. The Company does not guarantee complete stain removal or full restoration of appearance, particularly where items are heavily soiled, aged or have been previously treated with unsuitable products.
6. Pricing and Quotations
Prices are usually provided based on the information supplied by the Client, including room sizes, number of items and level of soiling. Quotations may be given as fixed prices or estimates. If, upon arrival, the actual condition or size of the work differs significantly from that described, the Company reserves the right to adjust the price accordingly.
Any additional services requested on site that were not included in the original quotation will be charged separately and confirmed with the Client before being carried out.
All prices quoted are inclusive of labour and standard cleaning materials unless otherwise stated. Any additional charges, such as parking fees or congestion charges, will be made clear to the Client where applicable.
7. Payment Terms
Payment is due in full on completion of the Services, unless otherwise agreed in writing in advance. The Company accepts certain methods of payment, which will be specified by the Company at the time of booking or invoicing.
For commercial Clients or larger projects, the Company may issue an invoice with agreed payment terms. Unless otherwise agreed, invoices are payable within a specified number of days from the invoice date. Late payment may incur interest or administrative charges in accordance with applicable UK legislation.
The Company reserves the right to request a deposit or advance payment, particularly for high value bookings, longer appointments or where special products or equipment are required. Deposits may be non-refundable in cases of cancellation by the Client as set out in these Terms and Conditions.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by providing reasonable notice to the Company. The minimum notice period and any applicable cancellation fees will be communicated at the time of booking. As a general guideline, cancellations made with short notice may be subject to a charge.
If the Client cancels on the day of the appointment, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation fee or retain any deposit paid to cover administrative and travel costs.
The Company will use reasonable endeavours to attend booked appointments. However, appointments may need to be rescheduled due to circumstances beyond the Company’s control, such as severe weather, traffic delays, equipment failure, illness or emergencies. In such cases, the Company will inform the Client as soon as reasonably possible and offer an alternative appointment. The Company is not liable for any consequential loss arising from such rescheduling.
9. Client Obligations During Service
The Client is responsible for ensuring that the Premises are safe for work to be undertaken. This includes maintaining a safe temperature, ensuring that electricity and water supplies are available where required, and that children and pets are supervised and kept clear of the working area.
The Client should not walk on damp carpets or use treated items until the Company advises that it is safe to do so. Any damage caused by ignoring aftercare advice, such as re-soiling, dye transfer or slipping accidents, is not the responsibility of the Company.
10. Waste Management and Environmental Regulations
The Company will handle and dispose of waste and wastewater generated during the provision of Services in accordance with relevant UK waste management and environmental regulations. Cleaning solutions and residues will be used and discharged responsibly in line with product guidance and legal requirements.
The Client must not request or require the Company to dispose of any hazardous substances or prohibited waste outside the scope of ordinary cleaning operations. Where the presence of hazardous materials is suspected, such as asbestos, chemical contamination or biohazards beyond normal household soiling, the Company may suspend Services until a specialist contractor has made the area safe.
Any additional charges arising from the need to comply with specific local waste rules or building management requirements may be passed on to the Client, provided these requirements were not disclosed at the time of booking.
11. Liability and Limitations
The Company will exercise reasonable skill and care in the performance of the Services. The Company’s liability for any loss or damage arising out of or in connection with the Services is limited to the cost of the Services provided in the relevant booking, except where otherwise required by law.
The Company is not liable for any indirect, consequential or economic losses, including loss of profit, loss of business, or loss of opportunity, whether arising from negligence, breach of contract or otherwise.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
The Client must report any alleged damage or issues to the Company as soon as reasonably practicable and, in any event, within a reasonable time after completion of the Services. The Client must provide evidence of the damage and allow the Company an opportunity to inspect and, where appropriate, rectify the issue or make an insurance claim.
12. Insurance
The Company maintains appropriate insurance cover in respect of its cleaning activities, including public liability insurance. Details of cover may be made available to the Client upon reasonable request.
The Client is responsible for maintaining adequate buildings, contents and any specialist insurance for the Premises and items being cleaned. The Company’s insurance does not replace or override the Client’s own cover.
13. Complaints and Service Quality
The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company promptly so that the matter can be addressed.
Where a complaint relates to the quality of cleaning, the Client must allow the Company a reasonable opportunity to inspect the work and, where appropriate, to re-clean the affected area. The Company is not obliged to offer a refund where the Client has not given such an opportunity.
14. Health and Safety
The Company and its operatives will comply with relevant health and safety legislation and follow safe working practices. Certain areas may be temporarily restricted during cleaning for safety reasons, particularly where floors are damp or cables and equipment are in use.
The Client must inform the Company of any specific risks at the Premises, including alarm systems, trip hazards, damaged flooring, or vulnerable occupants. The Company reserves the right to withdraw from any area it reasonably considers unsafe.
15. Force Majeure
The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, industrial disputes, utility failures, acts of terrorism, pandemics, or restrictions imposed by authorities.
In such circumstances, the Company may suspend or reschedule Services without liability to the Client, but will seek to minimise disruption wherever reasonably possible.
16. Privacy and Confidentiality
The Company will treat all personal information provided by the Client in accordance with applicable data protection laws in the United Kingdom. Personal data will only be used for the purpose of administering bookings, providing Services, processing payments, and communicating with the Client.
The Company will take reasonable steps to keep information about the Client and the Premises confidential and will not disclose it to third parties except where required for the performance of the Services, for legal or regulatory reasons, or with the Client’s consent.
17. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings. Where a change is made that materially affects existing bookings, the Company will notify the affected Clients where reasonably practicable.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the Services provided by the Company.
19. Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation or other document expressly incorporated by reference, constitute the entire agreement between the Client and the Company in relation to the Services and supersede all prior discussions, correspondence and understandings.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary, or severed, and the remaining provisions shall continue in full force and effect.
By placing a booking with Carpet Cleaners SW9, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
