Carpet Cleaners SW9 Privacy Policy
This Privacy Policy explains how Carpet Cleaners SW9 collects, uses, stores and protects personal data relating to its customers and prospective customers in the SW9 area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Carpet Cleaners SW9 customers and individuals who make enquiries or bookings for services within the SW9 area.
Who we are and scope of this policy
Carpet Cleaners SW9 is a carpet and upholstery cleaning service provider operating in the SW9 area. In the context of the services we provide, we act as a data controller for the personal data you provide to us or that we obtain in the course of operating our business. This Privacy Policy applies to all personal data processed about customers, potential customers and users of our services within the SW9 area.
Personal data we collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or receive services:
Identification and contact details such as name, address, SW9 location details, billing address, and other relevant addresses where services are provided.
Contact preferences such as your preferred method of contact and communication language.
Booking and service details such as date and time of appointments, type of service requested, property access information provided by you, notes about specific cleaning requirements and any follow-up information related to the service.
Payment and billing information such as information needed to process payments, including amount charged, payment status, and limited payment reference details. We do not store full payment card numbers when payments are processed by external payment processors.
Communication records including emails, messages or call notes, as well as information you provide when you contact us with questions, feedback or complaints.
Technical and usage data where applicable, such as basic device or browser details, and interaction data with our online presence where these are required for security, booking or communication purposes.
How we collect your personal data
We collect personal data directly from you when you contact us to request information, a quote or to book a service, when you provide information during service visits, when you communicate with us by phone, in writing or through electronic means, and when you provide feedback or reviews about our services.
We may also receive personal data indirectly where another person arranges a service on your behalf and provides your contact or property details, or where limited data is generated automatically through our systems, for example internal logs used for security and service management.
Lawful bases for processing
We process your personal data only when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Performance of a contract: We process your personal data to provide quotes, confirm bookings, deliver cleaning services, process payments, and manage your customer account or service history.
Legal obligations: We process certain information to comply with legal and regulatory requirements, including record-keeping, tax, accounting and responding to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that these are not overridden by your rights and freedoms. Examples include managing and improving our services, scheduling and logistics in the SW9 area, handling enquiries and complaints, preventing fraud, maintaining security of our systems and premises, and basic direct marketing to existing customers about similar services you have previously used, where permitted by law.
Consent: In some cases we may rely on your consent, for example for certain types of marketing communications or where consent is required by law. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing based on consent before it was withdrawn.
How we use your personal data
We use your personal data for the following purposes:
To respond to your enquiries, provide quotes and manage bookings for carpet cleaning and related services in the SW9 area.
To deliver the services you request, including planning visits, accessing properties as agreed, and recording service details.
To process payments, issue invoices and manage billing matters.
To communicate with you about your bookings, changes to appointments, service updates or follow-up after service delivery.
To manage our business operations, including scheduling, staff allocation, internal administration, customer service improvement and quality assurance.
To keep appropriate business records and comply with legal, tax and accounting requirements.
To send limited marketing communications about similar services to existing customers, where this is permitted by law and you have not opted out.
To protect our rights, property and safety, and that of our customers and staff, including fraud prevention and security measures.
Data sharing and processors
We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or, in some cases, as independent controllers.
Service providers and processors: We may use providers that assist us with booking and scheduling systems, customer relationship management tools, secure data storage, payment processing, accounting and invoicing tools, and communication services such as messaging or telephony platforms. These processors are contractually required to process personal data only on our instructions, to protect it appropriately, and to comply with data protection law.
Professional advisers: We may share data with accountants, legal advisers or other professional advisers where this is necessary for legitimate business purposes and compliance.
Authorities and legal disclosures: We may disclose personal data where required to comply with legal obligations, court orders or lawful requests from public authorities, or to establish, exercise or defend legal claims.
We do not sell your personal data to third parties.
International transfers
If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using countries that have been deemed to provide an adequate level of data protection, or implementing standard contractual clauses or equivalent safeguards. Further details can be provided on request.
Data retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. In general, we apply the following retention principles:
Customer and booking records are kept for a period that allows us to manage ongoing services, handle queries or disputes, and meet tax and accounting obligations.
Financial and invoicing records are retained for the minimum period required by tax and accounting laws.
Communication records are kept for a reasonable period to manage customer service, quality assurance and any follow-up required.
Where personal data is no longer needed, we will securely delete or anonymise it.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who need it for legitimate business purposes, using appropriate security controls on our systems, and requiring our processors to implement suitable safeguards. While we strive to protect your data, no system can be completely secure, and we cannot guarantee absolute security.
Your data protection rights
Under data protection law, you have certain rights in relation to your personal data. Subject to legal conditions and exemptions, you may have the right to:
Access your personal data and receive information about how it is processed.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no ongoing lawful reason for us to continue processing it.
Object to certain types of processing, including direct marketing or processing based on legitimate interests, where your particular situation justifies it.
Request restriction of processing in certain circumstances, for example while we verify the accuracy of data or consider an objection.
Request the transfer of your personal data to you or to another controller, where technically feasible and where the right to data portability applies.
Where processing is based on consent, withdraw that consent at any time.
If you wish to exercise any of these rights, you can contact us using the contact methods you normally use for our services. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the matter. You also have the right to lodge a complaint with the UK data protection supervisory authority or with the authority in the country where you live or work, if different.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
